Welcome to GEM! Thanks for joining our Ambassador program.
These following terms and conditions apply to individuals who are accessing or using the Program both as a merchant (“we” or “merchant”) and an ambassador (“you” or “ambassador”) who refers customers to use product or service from the merchant.
By participating in the Program, Ambassador agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorized to register as an Ambassador or participate in the Program in any manner.
1. Approve or Reject of the Registration
We reserve the right to approve or reject ANY Ambassador Program Registration in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Ambassador Program Registration.
2. Ambassador Links and Coupon
Ambassador link is automatically generated, but you can also generate an ambassador link for a specific product or collection. If a person clicks on someone else’s referral link and then later they click on yours, yours is the one that counts.
Ambassador might or might not be assigned to one coupon code with details and usage clarified on Dashboard. If customer both click on the ambassador link and use coupon code, you will not receive a double commission. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon.
Ambassador may also advertise merchant website on online channels such as Facebook, Instagram,... or offline classified channel ads, magazines, and newspapers.
3. Commissions and payment
Refer any customer to make a purchase on our website, you will get a commission amount which is calculated based on Commission structure. Commission amount is dependent on order value and not including extra fee (tax, shipping cost,...).
For an Ambassador to receive a commission, you need to specify the payment details on Settings. Payment schedule will be notified on Ambassador Guide page.
Payments will only be sent for transactions that have been successfully completed. Use of the Ambassador Program is subject to a fair use policy which gives merchant the right to review each and every referral order. Status of commission if displayed in Commission tab, any paid commission will be listed on Payment tab. Transactions that result in charge backs or refunds will not be paid out.
4. Marketing tool
We may share promotion media such as banner, logo or specific collection promotion to you through Marketing tool tab. You can download the media or get the HTML embed code in order to share on ambassador channels.
If Network tab is activated, ambassador can invite others to become their downline ambassador. If any downline ambassador brings order to merchant shop, upline ambassador will also get network commission which depends on merchant settings.
To invite other ambassadors into the system, share network link and any other ambassador who click on that link and sign up will become a downline ambassador.
We use a cookie to track people who have clicked on your link, so they need to be using cookies for us to track them.
If a person doesn't allow cookies or clears their cookies then we can't track them so can't pay earnings on that person's activity.
Cookies day is said on the Ambassador registration form. The tracking day will start from the time a customer clicks on the ambassador’s link or use the coupon. Within the cookie time, every order made by this customer at merchant website will automatically result in commissions to the ambassador (There’s no need for the customer to click on the ambassador link then).
7. Removal from Referral Program
If an ambassador wishes to be removed from the ambassador program, they can do so by contacting: email@example.com.
Go forward and refer!
We're very glad you've made it to the end of this important document.
We wish you all the very best. You can always re-visit these Ambassador Program terms and conditions in the future and if you have any questions you can send email to firstname.lastname@example.org for support.
Personal Information Controller
Any personal information provided to or gathered by UpPromote under this Privacy Notice will be stored and controlled by UpPromote (the data controller).
Information collected from Merchants
When merchant uses the app, we are automatically able to access certain types of information from your Shopify account such as email, first name, last name, shop information (shop domain, shop currency, shop address …). We collect this information to provide you with our Services; for example, to confirm your identity, contact you, provide customer support when you contact us, provide you with advertising and marketing activities.
Information collected from Ambassadors
When an Ambassador signs up to join a program, we collect some information to inform merchants such as email, personal information, payment details and social network information,...The information would help merchant evaluate ambassador background and potential, along with process specific activities within the app and contact ambassador if needed.
Information collected from Customers when visiting merchant website
In order to track referral order, when customers visit merchant website and make a purchase, UpPromote system will collect information of order such as total order, order items, order ID,....
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.
For more information about cookies, including how to disable them, visit allaboutcookies.org.
We may also disclose your personal information to any third party with your prior consent.
Use of UpPromote app by Children
UpPromote is not intended for children. If you are under 13, you may use the ambassador marketing system only with the supervision of your parent or guardian.
UpPromote understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are using the system and wish to exercise these right, please contact us through email@example.com. We may require that you provide us with acceptable verification of your identity before providing access to such information.
If you are an ambassador and wish to exercise these rights, please contact the merchant you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.